A Commitment to Caring for Our Community
A locally owned Syracuse in home care company, At Home Independent Living was founded in 1984 to meet the need in our community for safe and affordable in-home care services. As time has progressed, so have our service offerings. Today we consult individually with every client and client’s family to arrange a custom array of personal support and concierge services benefiting both the client and family caregivers.
When searching for home care services in the Syracuse area, you want only the best for your loved one. At Home Independent Living offers unique elder care assistance that sets us apart from the rest.
We provide a client / companion matching process that has been refined over 30 years, that assists our home care coordinators with matching the right companions to each client’s specific needs, personality and environment.
Consistency in Caregiving services
Consistency in caregiving services is important, so we make every effort to ensure that each client has one constant, dedicated caregiver, allowing a bond to be built between the client and care companion.
All care companions are personally introduced before any services are started. Careful supervision and positive interaction with our coordinator maintains the companion’s professionalism and enthusiasm.
All companions are trained, insured, bonded, reference-checked along with an extensive background check. including random illegal drug testing.
Certified Quality Syracuse Home Care
At Home Independent Living is the only Syracuse home care to have an outside company (Best of Home Care) measure and publicize the quality of our customer service and client satisfaction. Having a highly respected national company who is impartial document, measure and certify our quality of service allows us to provide measurable means to our prospective clients, as opposed to an unsubstantiated opinion or boast.
We are certified by Caregiver Quality Assurance (CQA), a program committed to ensuring that home care agencies hire only top tier in-home caregivers and care companions. Every company displaying the CQA Seal must screen applicants using the Caregiver Selection System which includes:
- Workplace attitude assessment that measures three core traits – dependability, honesty and aggression
- Personality assessment that measures six core traits – conscientiousness, tough minded, conventional, extroversion, stable and teamwork
- Cognitive reasoning assessment that measures problem solving and learning speed
Quality Training Sets Our Caregivers Apart
When you’re choosing a care provider for a loved one, one thing makes all the difference: a caring and well-trained staff. Our caregivers have advanced training far beyond the basic orientation offered by other providers. Our unique training extends to the heart as well as the mind.
Because of our commitment to the training of all of our staff members, we’ve partnered with aQuire Training Solutions a division of the Institute for Professional Care Education (IPCed) to provide a uniquely effective approach to staff training and building.
The IPCed approach uses an interactive and dynamic training mode, one proven to be more effective than traditional training.
Our staff is our most important asset. We have chosen to invest in a training program that will provide you with the highest possible level of care available.
Why is our approach to staff training so important to you?
- Better trained staff means a consistently higher quality of care.
- Because we have unlimited access to course information, there is never any skimping on training due to cost.
- Training content is written by experts in the field of quality senior care, specifically for caregivers.
- Interactive and dynamic course presentation is fun and reinforces learning.
- Training topics such as dementia care handling difficult situations, nutrition and hydration ensure your loved ones will receive compassionate care from knowledgeable caregivers
Home Care Technology for a Better Quality of Life
Home health technology is helping today’s seniors and disabled individuals lead fuller, more independent lives at home. At Home Independent Living’s Technology Consulting Services help seniors and their families find the home care technology that meets their needs and preferences.
We are committed to providing the very best care to our clients and their families in Syracuse and the surrounding area. Contact At Home Independent Living to find out more about our award-winning home care services.