Syracuse NY – At Home Independent Living, Inc. announced today that it received this year’s distinguished “Leader in Excellence” Award by Home Care Pulse, the leading firm in quality assurance for private duty home care. The “Leader in Excellence” Award was awarded to less than 50 private duty home care agencies across the country, who consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” At Home Independent Living, Inc. represents a top performer in the national home care industry.
This accomplishment also shows At Home Independent Living, Inc.’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of At Home Independent Living, Inc.’s clients were polled each month by Home Care Pulse to rate the care they received through personal phone interviews. These client satisfaction ratings were factored into At Home Independent Living, Inc.’s overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the At Home Independent Living, Inc. management team set goals to reach the highest level of excellence possible.
Dean Bellefeuille, President and owner of At Home Independent Living, stated “It was imperative to our business to be able to demonstrate some tangible measures for individuals to use to assist them in choosing an agency to care for themselves or their loved ones. Reliability, consistency, and a “client-first” approach are not necessarily easy to demonstrate to potential clients so this was a mechanism for us to gauge our services to allow for an impartial measure of what our current clients and employees identified as our strengths. We could not be more pleased with this designation and we will continue to strive for excellence in all our services. ”
At Home Independent Living, Inc. also earned the “Best of Home Care” designation from Home Care Pulse in 2011, 2012 and 2013, which acts as a guide to help consumers choose the best home care agency in their area. “Leaders in Excellence” are the top-performing “Best of Home Care” agencies in the nation. Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.
“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, and so it’s very rewarding to us to recognize At Home Independent Living, Inc. as a ‘Leader in Excellence.’ We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider,” commented Aaron Marcum, President of Home Care Pulse.
To find out more about At Home Independent Living, Inc.’s commitment to excellence, please visit www.athomeindependentliving.com or call 315-579-HOME “4663”.
About At Home Independent Living, Inc.
At Home Independent Living is a non-medical home care agency servicing Syracuse, NY and Central New York and was founded in 1984 with a mission of providing the resources to allow the elderly and the disabled to live independently and safely at home. In addition to compassionate care giving services, At Home
Independent Living provides individuals, families and home care professionals with training classes’ educational materials and facilitates local dementia care support groups. At Home Independent Living also provides home care technology consulting services helping families provide around the clock resources which will enhance the quality of care, lower the cost of care and will benefit both the individual and the family caregivers. Further information can be found on www.athomeindependentliving.com.
About Home Care Pulse
Home Care Pulse was founded in 2008 and specializes in research and quality assurance for the private duty home care industry. Their primary focus is measuring client and employee satisfaction for home care agencies. Annually, Home Care Pulse conducts the largest and most trusted national study on the private duty home care industry, and the most recent edition is available at www.privatedutybenchmarking.com. Home Care Pulse uses research and benchmarking to help agencies improve quality, increase client satisfaction, drive employee loyalty, and grow their businesses. For more information, visit www.homecarepulse.com.